JOB VACANCY! One Operations Support Coordinator needed! Deadline: November 21st 2017 Email all applications to : [email protected] Addressed to Miss Francine Harve. Job Description:k • Be actively present on the production floor to monitor, report and minimize agent unproductive or unauthorized statuses • Fill overtime and under-time availability • Manage intraday staffing levels • Communicate with Forecaster/Scheduler to plan and schedule off-phone events for the site (e.g. coaching) • Monitor real-time performance and work with Forecaster to adjust off-phone activities and provide guidance to leadership for daily planning at a site level • Monitor attendance and schedule adherence in the call center • Monitor phone adherence through Avaya tools and intervene in situations where agents are non-compliant • Intervene with extended calls or unavailable statuses (e.g. system problem), sourcing assistance when possible • Be aware of trends within the Site which affects staffing levels • Contribute and act on observations to achieve optimal staffing levels • Update Time & Attendance Coordinator on any attendance or adherence noticed trends • Timely and professional communication with Site Leadership, Operations and client as appropriate • Perform other duties and assignments as directed • Must be flexible and able to work nights and weekends • Must be able to work holidays if required
Greetings to all our members and other public officers. It is our pleasure to report that the Union has concluded negotiations with the Government of Dominica as at September 5, 2017. We have agreed to the following: 1) A salary freeze for 2015/2016 2) A one-off payment equivalent to one month’s salary for officers who retired in 2015/2016 and was not contracted 3) A one-off payment equivalent to two month’s salary for other public officers computed at the last salary received by the officer at June 2017 4) 3% salary increase for the fiscal year 2017/2018 5) A grant of $20,000 towards training of public officers 6) A grant of $80,000 towards the Revolving Fund 7) A grant of $236,000 towards the Union’s Medical Fund and Health Insurance To celebrate our achievement in this negotiation period, the Union has organized an event dubbed “BONUS DWIVAYE” for Friday 29th September, 2017 from 10:00a.m. till….. We will be having music, eats, drinks and much more at the Dominica Public Service Union Headquarters. It is a family event so everyone is welcome. DPSU – The Strength of Many, The Power of One!
Everything you face with lupus has its time in the spotlight. Just as the pain begins it will surely end. No, when you re in the pain it doesn t feel like it will ever end, but it does. Your next moment is a true testimony showing that you can see it through. Keep your HOPE in tact. Always H.ave O.nly P.ositive E.xpectations and keep fighting for a brighter day.
The Dominica Youth Business Trust (DYBT) in collaboration with Junior Achievement Dominica for the second year launched the ‘My Business of the Future Poster Competition’ and “Shadow an Entrepreneur” essay competition during Global Money Week March 27-30, 2017 under the theme ‘Learn, Save, Earn’. This is in an effort to celebrate the entrepreneurial spirit of our young people. CONGRATULATIONS to Kyla Fontaine, attending the Kelleb John Laurent Primary School winning the Poster Competition and Younis Solomon attending the FOTA Programme winning the Essay Competition. The Dominica Youth Business Trust would like to express heartfelt thanks to the Judges who took time out from their busy schedule to assist in selecting the winner. Mr. Aaron Hamilton – Artist, Old Mill Cultural Centre Mrs. Rhanda Alexander – Project Officer, Junior Achievement Dominica Inc Ms. Vanessa Winston – Manager, New Beginnings Gifts & Leathers Mrs. Kim Simon Gardier – Cooperate Client Service Officer, First Caribbean International Bank/Trustee DYBT Mr. Brendan Defoe – Director, Braz Inc Mr. Danny Joseph – Rural Business Development Centre Officer, Ministry of Commerce, Enterprise and Small Business Development The DYBT would like to take this opportunity to highlight and thank all sponsors who provided prizes in cash or kind to the winners of the competitions. NATIONAL BANK OF DOMINICA BANK OF NOVA SCOTIA NATIONAL COOPERATIVE CREDIT UNION DOMINICA WATER AND SEWAGE COMPANY - DOWASCO JAYS LTD J.E NASSIEF DOMINICA AGRICULTURAL INDUSTRIAL DEVELOPMENT BANK - AID BANK FLOW MUSLIM STORE CASH WIZ NATIONAL YOUTH COUNCIL
Interact President Kayla and International Service Director Shelina made a cash presentation on behalf of the Interact Club of Christian Heritage and other clubs in East Nassau, Bahamas, to the St Martin Secondary School for its program to supply breakfast for children in need. Ms. Christian, Prinicpal of the school, received the donation. Thank you to our sister clubs in the Bahamas!
Tomorrow we will be heading to Kalinago Barana Aute for the Kalinago Awards Ceremony. Under the theme,oring the lives of our Kalinago peopis event is under the patronage of the Prime-Minister of Dominica, Hon. Roosevelt Skerrit, who will also be receiving an award. Ceremony starts at 5pm. Eats and drinks will be provided. Dress code is semi-formal.